1. Introduction
The purpose of this document is to regulate the GENERAL TERMS AND / OR CONDITIONS of the online Booking and Pre-Booking services (hereinafter, and interchangeably, Online Booking and Pre-Booking services or Services) of SAN CARLO SUITE TORINO S.R.L., With registered office in Turin, Piazza San Carlo 197 .. The terms "You / You" and "User" are used here to refer to any individual and / or entity that for any reason accesses www.sancarlosuitetorino.it or use the services.

The use of these services implies full and unconditional acceptance and validity of all and all the General Conditions and / or Conditions - which are considered automatically incorporated in the contract stipulated with San Carlo Suite Torino, without the need for your written transcription in the itself - included in the latest version of these General Conditions and / or Conditions.
2. USE OF PRE-BOOKING AND ONLINE BOOKING SERVICES
2.1. Pre-Booking Services
Online Pre-Booking services are purely informative, and their sole purpose is to offer users the possibility to consult the availability of rooms in the hotel or city of their interest. WITHIN 24 HOURS, THE USER WILL RECEIVE AN E-MAIL CONFIRMING THE RESERVATION, WHICH WILL THEREFORE BE BINDING ONLY FOLLOWING THE ACCEPTANCE BY SAN CARLO SUITE TORINO, THROUGH ITS CONFIRMATION BY E-MAIL AND SUBSEQUENT PAYMENT BY THE USER. The user must verify the booking confirmation and immediately and in writing to San Carlo Suite Torino if there are any errors.

2.2. Online booking services

A. The purpose of the Online Booking Services is to book a room at San Carlo Suite Torino. The use of these services presupposes the full and unconditional acceptance and validity of all individual general terms and/or conditions, which will be considered to be automatically incorporated into the agreement signed with San Carlo Suite Torino without the need for their written transcription here, included in the most up-to-date version of these terms and/or conditions.

B. Contract Procedure: When the user uses this service, he will receive an email confirmation that includes confirmation that the customer’s purchase order is subject to the confirmation process. If the user is already a customer, once the amount for the Reservation has been paid, he will receive a confirmation email that will be worth as proof of the reservation itself. The name of the credit card holder must match the name of the guest staying at the property. At check-in, the credit card used to make the reservation will be requested to verify its details. The credit card holder must be present at check-in.

C. Guarantee: The reservation is confirmed and guaranteed throughout the night by credit card. If the customer does not show up, without prior notice, the cost of the night will be charged (VAT and taxes included). The hotel reserves the right to verify the validity of the card before the customer's arrival at the hotel, by making a pre-authorization or charging a certain amount, which will never exceed the equivalent of the first overnight stay of the reservation. In both cases, those transactions will be reversed the same day. The recredit or refund period depends solely on the card issuer, so the hotel has no responsibility for any delays in this regard. For clarification, a pre-authorisation temporarily retains or ‘blocks’ a specific amount to the customer’s bank account in order to verify the validity of the card and/or the existence of funds. In the event that the above transactions fail, the credit card will be considered invalid. This may result in the automatic cancellation of the reservation.

D. Termination of the agreement or cancellation of a reservation. The credit card is just a guarantee. A cancellation of the reservation by the user will not enll be charged for early cancellation, provided that this is done within the deadline specified on the basis of the day of arrival. Once this limit is exceeded, San Carlo Suite Torino will charge a cancellation fee as compensation, equal to the price of the night (VAT and taxes included).

E. CANCELLATION PENALTY SAN CARLO SUITE TORINO: There is no type of credit card charge if the cancellation takes place within 48 hours before the day of arrival at the hotel (local hotel time). If the customer does not show up, without prior notice, 100% of the total cost of the reservation will be charged.

These clauses do not apply to bookings with NON-CANCELLABLE rates. In this case, 100% of the total cost of the reservation will be charged as the NON-CANCELLABLE rates are not entitled to any refund.

F. Rules on minors.

Minors under the age of 18 staying at the hotel must be accompanied by their parents, teachers or other duly authorised adults. Hotel staff may request documentation to identify adults such as parents/teachers as authorized persons.

G. Rates per room and per night

Rates are valid only in writing and only for the period indicated. The San Carlo Suite Torino reserves the right to change these prices without notice where there are justifiable reasons.

Booking fees are specified during the booking process.

H. Prices shown at the time of booking include VAT (or equivalent tax) at the applicable rate.

If the tax rate changes in the period between the date of booking and the date of provision of the services, resulting in a difference in price, depending on the tax regulation, the rate applied to the final price will correspond to the rate applicable at the time of delivery of the services or to the instalment, even if the rate at the time of delivery of the services results in an increase in the

2.3. You agree to use the services in accordance with the Law, Decency, respectability and public policy, as well as set forth in these General Terms and/or Conditions. Accordingly, the user is obliged to refrain from using such services for illicit purposes and effects and/or contrary to the provisions of these General Terms and Conditions, in a way that may be detrimental to the rights and/or interests of third parties or that may in any way harm San Carlo Suite Torino and/or your image or services.

2.4 For greater agility and in the interest of its users, Il San Carlo Suite Torino may unilaterally and at any time without notice modify the services provided or the operating or technical conditions, as well as the conditions of use of the services. Similarly, users, in order to improve the service and establish optimal quality levels can make suggestions for changes they deem useful by contacting the page managers via the following e-mail address: [email protected]

What are cookies?

Cookies are small text files that are saved on your computer when you visit certain websites.

For the site www.sancarlosuitetorino.it and its sub-domains we use cookies, asking the user's consent where the applicable law or regulations provide for it, to facilitate navigation and personalize the information addressed to the user. We also use similar systems to collect information about users, such as IP address, browser type and operating system used and/or web pages visited by a user, for statistical or security purposes.

We inform you that if you decide to disable or reject cookies some parts of the site www.sancarlosuitetorino.it and their sub-domains may be inaccessible or not function properly.

Therefore, for a facilitated and complete use of this site it would be advisable for the user to configure his browser so that he accepts the receipt of these cookies

Cookies are not harmful to your computer, tablet or smartphone. In the cookies generated by the site www.sancarlosuitetorino.it, no personal identification data is stored but only encrypted information.

Types of cookies

The website www.sancarlosuitetorino.it and its sub-domains use the following cookies:

Technical cookies

These cookies are essential to allow you to browse the site and use its features. Without cookies, some features may not be accessible or may not work properly.

Strictly necessary cookies are used to store an identifier in order to locate the user in a unique way compared to other users, in order to provide the user with a consistent and precise service.

The customer, following the booking, without objecting anything, agrees to a withdrawal of € 500.00 as a security deposit and / or compensation for damages made by the customer himself at the facility.
For any damage of higher amounts, detailed feedback will be provided.

Performance cookies

These cookies can be our own or partner cookies, session cookies or persistent. Their use is limited to the performance and improvement of the site. These cookies do not collect information that can identify you. All information collected by these cookies is aggregated anonymously and is only used to improve the functionality of the site.

Functional cookies

Cookies are usually as a result of a user action, but they can also be implemented in the provision of a service, not explicitly requested, but offered to the user. They can also be used to avoid offering a service that has already been proposed to a specific user again. In addition, these cookies allow the site to keep track of the user's choices. The information collected by these cookies is anonymous and cannot trace user behavior on other sites.

Third-party cookies for marketing

These cookies are used by partners of the site www.sancarlosuitetorino.it in order to offer our advertising messages when you visit other sites, for example showing the latest products you have viewed on the site. These cookies may also be used to show you products that may be of interest to you or similar to those you have previously viewed. The use of these cookies does not imply the processing of personal data, but may allow the connection to the browser installed on your computer or on other devices used while browsing.

How to disable cookies

The privacy policy provides that the user may disable cookies already administered (‘opt-outs’). Opt-out is provided for CDs.…

Privacy

Personal details

SAN CARLO SUITE TORINO S.R.L, hereinafter referred to as the Company, has developed this Privacy Policy in order to describe the methods of operation of the site www.sancarlosuitetorino.it, in reference to the processing of the personal data of users / visitors who consult it

This is an information that is made in accordance with art. 13 of Legislative Decree of 30 June 2003, no. 196 (Code regarding the processing of personal data) - to those who link to the company's company website and take advantage of the related web services from the address www.sancarlosuitetorino.it. The information is provided only for the site mentioned above and not also for other websites that may be consulted by the user through appropriate links.

This privacy policy is an integral part of our site and the services we offer. Access to the site and its use as well as the purchase of products on the site are based on the assumption that this Privacy Policy has been read and understood. If you do not agree with this Privacy Policy, please do not use our site.

The Company may modify or simply update, in whole or in part, this Privacy Policy. Any changes or updates to the Privacy Policy will be available to all users in the Privacy section of the site as soon as the updates become active and will be binding as soon as they are posted on the site in this section. If you do not intend to accept these changes, you may stop using our site. Your continued use of our website and our products and services following the publication of the above changes and/or updates will amount to acceptance of the changes and recognition of the binding nature of the new terms and conditions.

The site www.sancarlosuitetorino.it is owned by the Company and is managed entirely by the Company.

Type of data processed and purpose of processing:

Navigation data

The computer systems and software procedures responsible for the operation of this site acquire, in normal operation, some personal data that is then transmitted implicitly in the use of Internet communication protocols. This is information that is not collected to be associated with identified data subjects, but which by its very nature could, through processing and association with data held by third parties, make it possible to identify users. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (good, error This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its proper functioning and is deleted immediately after processing. The data could be used for the determination of liability in the event of hypothetical computer crimes against the site: without prejudice to this possibility, web contact data does not persist for more than 24 months.

Data voluntarily provided by users/visitors

If users/visitors, by connecting to this site, send their personal data to access certain services, or to make e-mail requests, this entails the acquisition by the Company of the sender's address and/or any other personal data that will be processed exclusively for the purposes indicated in this declaration.

Your data will be processed for purposes related to the fulfillment of your specific requests, contractual, tax and accounting obligations; billing history; litigation and credit protection; fulfillment of obligations under applicable laws

Cookies

Some personal information relating to web access through the use of cookies is collected within the scope of this site.

Apart from what is specified for navigation data, users/visitors are free to provide their personal data. Failure to provide them may only make it impossible to obtain what is requested. Therefore, visitors are able to browse the site even without disclosing personal information and data.

Contact Section

The contact section allows you through the relevant form to send a personal message to the Company in order to obtain a reply from the Company. The following personal data is required:

Acceptance of the Company’s Privacy Policy is a prerequisite for the use of the service in question.

Data Processing Section

Personal data may be processed within the limits and in the manner set out in this statement by employees and collaborators of the Company designated as processors or processors, who will receive appropriate operating instructions and will operate under the direct authority of the controller.

The controller is the pro tempore cybersecurity officer domiciled with the Company. An up-to-date list of all controllers / processors by the controller can be requested from the owner himself or the manager by writing to the following email address: [email protected]

Communication to third parties

Personal data will be communicated to San Carlo Suite Torino in order to be able to respond to information requests, i.e. they may be communicated to the Entities and Institutes for the performance of legal obligations or to the judicial authority, if requested.

In addition, the Company uses other companies and individuals to carry out certain activities such as sending e-mails, delivering packages, making payments. Those subjects shall have access only to the personal data strictly necessary to carry out their tasks. The Company emphasizes the prohibition of use by the same for different purposes as well as the obligation of processing in accordance with this Privacy Policy and applicable law.

Through this website, the Company does not deliberately collect sensitive or judicial personal data.

Sensitive data, pursuant to Art. 4 of the Code relating to the processing of personal data, include personal data suitable for disclosing racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations of a religious, philosophical, political or trade union nature, as well as personal data suitable for revealing health status and sex life. Judicial data, also pursuant to Article 4 of the Code, shall include personal data eligible to disclose measures referred to in Article 3(1)(a) to (o) and (r) to (u) of the D.P.R. 14 November 2002, No. 313, in matters of criminal record, the registry of administrative penalties dependent on crime and related pending cargos, or the status of defendant

Data retention

The information and personal data of visitors/users collected by this site, including data freely provided in order to obtain the sending of information material or other communications by filling out the appropriate resumes on the site, will be kept for the sole purpose of providing the requested service and for the duration necessary for the same purpose. Once the service is completed, all personal data will be destroyed in accordance with this Privacy-Policy, unless otherwise requested by the authority, retention requirements established by law, or unless otherwise provided in particular sections of the website.

Exercise of the rights of the data subject

Pursuant to Art. 7 of the Code on the processing of personal data, data subjects have the right at any time to obtain confirmation of the existence or not of the same data and to know its content and origin, to verify its accuracy or to request its updating or rectification. Under the same article they have the right to request the deletion, transformation into anonymous form or blocking of data processed in violation of law, as well as to object in any case, for legitimate reasons, to their processing. Requests should be submitted by writing or contacting the data controller at the following address: [email protected]

Data security

The Company protects personal data through the application of internationally recognized levels of security, as well as through security procedures that protect personal data:

From unauthorized access

Misuse or disclosure of the same

By an unauthorized modification

Accidental loss or destruction or caused by an unlawful act

Minors

The site www.sancarlosuitetorino.it is not intended for use by minors, who are not authorized to make purchases through the sites reported. We understand the importance of protecting information intended for minors, especially in an online environment, and therefore we do not deliberately collect or store personal data relating to minors.